School Secretaries and Front-Office Staff as a Research Niche: The Gatekeepers of Institutional Life
The school front office is the first point of contact for families, visitors, and outside agencies, and the people who staff it—secretaries, receptionists, and administrative assistants—exercise a form tupaiwin slot of influence that is rarely acknowledged in educational scholarship. They answer phones, manage visitor logs, handle student records, respond to parent concerns, and serve as…
